EDUCATION:

• Bard College (GPA 3.7) B.A., May 1995
• Temple University (GPA 4.0) Ed.M., January 1997

EMPLOYMENT HISTORY:

Senior Help Desk Technical Consultant Computer Services, Temple University, April 2000 to present.

• Managed Help Desk
• Coordinated staff projects
• Developed staff evalutions
• Collaborated with other team leaders
• Mentored Lead consultants
• Continued many of the same duties as below

Lead Help Desk Technical Consultant Computer Services, Temple University, July 1999 to April 2000.

• Managed Help Desk
• Routed calls to appropriate level II consulting groups
• Trained full time employees
• Performed Help Desk consultations
• Performed Network Operations Center consultations
• Developed and integrated new procedures
• Attended Advanced PC configuration & troubleshooting training

Help Desk Technical Consultant Computer Services, Temple University, Aug. 1997 to July 1999.

• Performed Help Desk Duties (see below)
• Developed procedures for assigning service calls
• Trained graduate assistants
• Performed service calls
• Attended technical training

Graduate Assistant Computer Services, Temple University, Sept. 1996 to Aug. 1997

• Provided user support for a variety of applications
• E-mail account maintenance (disk space, passwords, etc.)
• Assisted walk-ins and answered busy phones for computer support line
• Worked with students' statistical questions (SPSS)

Head Teacher Discovery Schools, LP, Philadelphia, PA Oct. 1995 to Aug. 1996

• Created and executed monthly and weekly lesson plans for toddlers (18 - 24 months)
• Conferred with parents on developmental issues
• Maintained appropriate bulletin boards and general classroom appearance
• Wrote monthly newsletters

Professor Assistant (office and lab) Bard College Sept. 1992 to May 1995

• Organized, located, and photocopied articles for classes
• Word-processed and proctored exams
• Infant Research Lab: Coded videotaped infant affect and heartrate
• Trained new employees
• Organized data collection

Supervisor deKline cafe, Annandale, NY Jun. 1994 to May 1995

• Supervised and trained student workers
• Operated cash register
• Food preparation and clean-up

Periodicals Assistant Stevenson Library, Bard College Summer 1994

• Processed over 300 journals for bindery
• Check-in for current periodicals
• Assisted patrons in the location of periodicals

Architectural Model Builder Lester Associates, West Nyack, NY Aug. 1993

• Restored and updated the world's largest to-scale architectural model

Computer Skills:

• Word Perfect, MS Word, ClarisWorks, etc.
• Microsoft Excel
• SPSS/PC+ and SPSS for VM/CMS
• SAS programming (basic)
• Photoshop
• TCP/IP, Dial-up networking, ethernet troubleshooting
• Internet skills (ftp, html, pop mail, e-mail, browsing, etc.)
• General computing skills for MS-DOS, Macintosh, Windows 95/98
• Familiarity with Unix and CMS
• BBedit, Frontpage, Netscape Composer. I prefer to code html by hand.
• Basic graphic design

Language Skills:

• Bilingual: English/Italian
• Some French